someone hacked into my computer and i can't access program files please help me.

[Bugalcaps]

i got hacked and i can't access program files i also can't go to properties and remove them.

[BeemerBiker]

Download malwarebytes here using another computer and copy the install to USB

https://www.malwarebytes.com/mwb-download

Install and run the app.  After it cleans then use Microsoft's system file checker to restore any missing or corrupted files

It has to be run from an administrator command prompt

[Bugalcaps]

Now I can’t even get into my pc the screen is black and the task bar is white what do I do?

[BeemerBiker]

Can you run diagnostics?

Tap the ESC key after powering on and then F2 to run diagnostics at least one pass or the short test

If all ok then try boot into safe mode

https://support.hp.com/gb-en/document/ish_5000477-5000532-16

Post results

[edit] How to use malwarebytes in safe mode

https://www.malwarebytes.com/windows/how-to-boot-in-safe-mode-windows-10#:~:text=After%20you%20enter....

[Bugalcaps]

I think I’m ok now I somehow got my computer downgraded to windows 10 and it let me back in so I’m going to try to reinstall windows 11 and see if it’s ok.

[BeemerBiker]

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@Bugalcaps wrote:

I think I’m ok now I somehow got my computer downgraded to windows 10 and it let me back in so I’m going to try to reinstall windows 11 and see if it’s ok.

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I am glad you got it working.  If you have any problem in the future you can always restore to windows 10 from the HP cloud

[edit]  I looked here and did not see any drivers for windows 11

There are some recent (2022) BIOS updates so be sure to run the HP Support Assistant to see if you need to upgrade.

[Bugalcaps]

One more question some other computer has access to my program files but I can’t remove them through properties how do I go about removing them?

[Prométhée]

hi

You have certainly had a problem with windows, an update, a bug
but definitely not hacked
no interest in just accessing the program folder...

and you say you reinstalled windows 10

what do you have to think that:
"other computer has access to my program files"
provide screenshots

[Bugalcaps]

Never mind didn’t fix it when I logged in my screen was completely white I can get to the blue menu but repeatedly pressing my wax key but if I log into windows 11 I white screen and can’t do anything.