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‎05-06-2020 12:39 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an OMNI 120 all in one desktop.  I received an error message “start menu isn’t working.  

I was downloading hard drive instructions for a laptop and when it was done, I received the error message.  

2 people had the same question
1 REPLY 1

‎05-14-2020 02:56 PM

HP Recommended

@Gary5453
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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