start menu isn’t working

[Gary5453]

I have an OMNI 120 all in one desktop.  I received an error message “start menu isn’t working.  

I was downloading hard drive instructions for a laptop and when it was done, I received the error message.  

[Echo_Lake]

@Gary5453
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

• Step 1: Remove discs and devices
• Step 2: Perform a hard reset
• Step 3: Run hardware diagnostic tests
• Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
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