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start up fail

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Microsoft Windows 10 (64-bit)

hp failure id: U4XU9R-6SKAJB-MFPWXF-60VV03


no idea what to do about this or try to even figure out how to fix it.


only thing I have not tried yet is loading windows from a usb stick with an iso file

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That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link:


If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged:

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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Hi, first of all.

I Would like to thank you for your time and effort into the response you have given me.

I am essentially a total noob at pc stuff. 


When you say a replacement drive:


Is this a hard drive that I can order or purchase?


the warranty ended in 2014 according to the my account section.

I would assume that makes this machine pre 2016.


just trying to evaluate my options.

The only thing I have not tried yet, was using a usb stick. While  tried to reset the laptop that way, considering everything else has failed I would assume event that will most likely fail. 

I need to get a replacement drive.

This probably dumb but I have a dell insprion 15 3000. Am I able to use any components from that to be able to use the methods of restoration you've suggested?


Many thanks

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