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HP Recommended
HP ENVY 34 inch All-in-One Desktop PC 34-c1000 (4G584AV)
Microsoft Windows 11

I have an HP ENVY 34" All-in-One that has an internal key stuck??,

I can remove the keyboard but it just keeps on typing like you were holding the key down all the time. 

I installed a wired keyboard and keep hitting the internal stuck key (`) and this does not work either.

I can not get into the safe mode because of the stuck key. I would like to do a repair or replacement to the keyboard drive but it won't even allow me to get to that area. any ideas?

1 REPLY 1
HP Recommended

This problem, as you have described it, has nothing whatsoever to do with the keyboard driver; it is solely a hardware issue.

 

When you press a key, that keypress gets loaded into an internal buffer in main memory.  If a key is stuck, that will happen the entire time the keyboard is sensed, thus loading hundreds if not thousands of keypresses. SO, even after you disconnect the keyboard, the buffer is still being read.

 

Wireless keyboards nearly always have batteries -- which you should remove from yours -- or if that is not possible then move the keyboard to another room -- far enough away that the PC can not sense it.

 

Then see if the problem happens with a wired keyboard -- and my guess is it will not.

 

If that happens, you need to replace the wireless keyboard.  If this a relatively new PC still under warranty, you will need to contact HP Customer Service to make that happen -- we can not do that for you.

 

https://www.hp.com/us-en/shop/cv/customerservice

 

Good Luck



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