still having yellow exclamation error with (standard sata ahci controller

[torgyram]

i have updated my RST driver from HP website (most current)....

This device cannot start. (Code 10)

An I/O adapter hardware error has occurred.....this is the error showing up in device manager...i do have quite a few usb external hardware devices attached through a 24 port usb powered hub.....could one of my external devices cause this error message...if so do i isolate by unplugging all external devices and add one by one back to try and find the culprit ?...should i reboot after adding each one back?....i was told by a microsoft tech the 1903 new version may fix the issue....the microsoft tech says i need a new chipset driver for v1809 but there does not seem to be one listed for my model....would like to solve ahead of the new version release

[KrazyToad]

@torgyram

Welcome to HP Community

It would be a good idea to connect each devices one at a time to isolate the issue

Also download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[torgyram]

i have tried to do one at a time still no success....have uninstalled all and connected  individual no luck...support assistant did nothing either....hp techs could not figure it out...they said software issue...have installed hp website latest RST driver no luck...microsoft tech checked computer (desktop not a laptop) he said i need to get a chipset driver that is not available on hp website....he thinks maybe new version 1903 may fix issue....gettinf frustrated....i was told by hp to buy Smart Friend service plan...will not do that...pretty lousy they will not troubleshoot driver issue as they say it is software problem not hardware....have quite a few external pieces of hardware but that should not make a difference....worked most of the day on it with no luck...

[KrazyToad]

@torgyram

I understand your concerns and frustration

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you

[MichaelSoMe]

Hello torgyram,

We have attempted to send you a private message without success.  Can you please make sure your settings are set to receive private messages?

Best Regards,

MichaelSoMe

Executive Escalations
HP Inc. 
Palo Alto, CA
USA

I am an HP Employee