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theboxdr
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stuck at the Win7 lock screen and cursor won't move

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s5713w
Microsoft Windows 7 (64-bit)

Help, I'm stuck at the lock screen and the mouse cursor will not move. Can't unlock the computer without moving the mouse. Keyboard commands won't work either. I've tried safe mode, still won't move. I suspect there's an issue in device manager with the usb tree but I can't get into windows to see it. Is there a way to restore/repair windows 7 home premium without booting into windows?

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@theboxdr Welcome to HP Community!

 

I understand that you are facing stuck at the Win7 lock screen and cursor won't move.

 

Please perform the below steps and check.

 

Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Advanced Options

Click Startup Settings
Click Restart
Press (4) to Enable Safe Mode
Wait while Windows 10 starts in safe mode.
Log in

Press Windows key + X
Click Device Manager
Expand Universal Serial Bus controllers at the bottom

Right click each entry then click uninstall

Exit then restart

Windows 10 will then redetect them.

Check if they then work.

Additional troubleshooting steps:

Press Windows key + X
Click Device Manager
Expand Mice and other pointing devices.
Right click on the Mouse and click uninstall

Press Alt + F4
Press the Windows key + X
Press the letter U
Press the letter R

Restart in Normal mode and see if the mouse works.

It was an issue with the Synaptics drivers for my touchpad. I had to disable some Palm Check sensitivity, which I had read about a few days ago, but could not find the option.

OR

Press Windows key + X
Press the 'M' key
Press tab once
Use the down arround to select Mice and other pointing devices.
Press the right arrow to expand Mice and other pointing devices.
Use the down arrow again to select your HID-Compliant mouse
Press the right click menu key on your keyboard (usually located between the Alt and Control keys)
Select uninstall
Hit Enter

Press Alt + F4
Press the Windows key + X
Press the letter U
Press the letter R

Restart

Other things you can try.

Method 1: Run the Hardware and Devices troubleshooter. This troubleshooter finds and fixes common problems with devices on your computer.

Click Start.
Type Troubleshooting, and select Troubleshooting in the results.
In the new window, click Hardware and Sound.
In the list of options, click on Hardware and Devices.
Click Next and follow the on-screen instructions.

Method 2: Use the System File Checker tool to repair missing or corrupted system files. This allows users to scan for corruptions in Windows system files and restore corrupted files.

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:
Open Start, type: CMD
Right click CMD
Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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