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bettyrubble
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Message 1 of 2
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Flag Post

sytem restore failure

HP Recommended
hp pavillion 500
Microsoft Windows 8.1 (32-bit)

ran system restore and now its just a blank blue screen.   the hp screen doesn't even come on when you restart it.  no cursor no nothing have tried everything .   the led is flashing next to the power button but very hard to determine pattern as its very arratict

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 2
Flag Post
HP Recommended

Greetings Bettyrubble,

Welcome to the forum.

I am not a HP employee.

 

Did you try a Microsoft System Restore because you were having a problem? Please describe the problem if your answer to this question is yes.

 

Please provide the complete product number only. I would like to know the age of your PC. 

 

It looks like you may have a hardware problem.

 

It is best to have a local, reputable, PC tech take a look unless you are in warranty {contact HP (Link)} and are comfortable with troubleshooting PC hardware problems. Finding hardware failure is time consuming and requires having known good replacement components.

 

Regards

 

 

 

 

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