the computer is stuck on choose your keyboard input

[ddstokes_03]

the screen is stuck on choose your keyboard layout

[arya122378]

hi,

Try the following steps：① Power on button, press and hold for 30 seconds to force shutdown, then try to boot normally. ②If you can not enter, press the power button to turn on the machine in the shutdown state, click the F11 button immediately, continuously, and multiple times to enter the WinRE interface, select Troubleshoot → Advanced Options → Startup Settings → Restart → Press 9 to select "Automatically restart after disabling failure" ", It will automatically restart to see if you can enter. ③ If you still can't enter the system, enter the WinRE interface, select Troubleshoot → Advanced Options → Startup Settings → Restart → Press 4 to enter Safe Mode. If safe mode can be entered, if it is an update or problems after installing the system or software, you can use the restore point function to restore to the previous point in time. For Win10 system, press the Windows + S key combination at the same time, open the search bar, enter "Control Panel", open the "Control Panel" in the search results, change the viewing method in the upper right corner to "Large Icon", open "Recovery" → "Start System Restore" ", Choose to use the normal time, click Next to continue. You can disable unwanted startup items: press the three key combinations Ctrl + Alt + Delete at the same time to open the "Task Manager", in the "Startup" tab, select the program that does not require startup, right-click to select Disable. You can disable the unneeded startup scheduled tasks: Win10 system, press the Windows + S key combination at the same time, open the search bar, enter "Scheduled Tasks", open "Scheduled Tasks" in the search results. In the scheduled task window that opens, expand the task scheduler library on the left to see if the scheduled task is needed. If not, click Disable on the right. Unneeded services can be disabled: (Operation is risky, please be cautious, if you have problems, please bear your own responsibility) Right-click the Windows start button, select "Run", enter msconfig, click OK, in the "Services" tab, Tick ​​"Hide all Microsoft services". Uncheck the unneeded services in the remaining services. Start → Settings → Update and Security → Windows Update → View Update History → If there are recently installed updates, click Uninstall Updates above, and uninstall the recently installed updates in the newly opened window. If you have recently installed software, click Uninstall a program on the left side of the window to uninstall the recently installed program. Try to restart the computer normally. ④If you cannot enter the safe mode, or you still cannot enter the system after restarting, it is recommended to reset the system, press the power button to turn on the system in the shutdown state, click the F11 button immediately, continuously, and multiple times to enter the WinRE interface and select "Troubleshooting" → " Reset this computer "→" Keep my files ". ⑤If the reset fails, use HP Recovery Manager to restore the system to the factory state: In the shutdown state, press the power button to start, click ESC immediately, continuously, and multiple times, after seeing the F1, F2, F9, F10 menu , Press F11 to enter the WinRE interface, select Troubleshoot → Recovery Manager (Recovery Manager) → System Recovery on the left → Restore without backing up your files → Next. The time to restore the system is related to the hardware configuration. The fastest time is 1 ~ 2 hours, and the slowest time is 4 ~ 5 hours. Please do not plug in additional hardware during the recovery process. It is recommended not to connect to the network. Connect to the Internet after the restoration is complete. ⑥If Recovery Manager cannot be used, or the F11 WinRE interface cannot be accessed, or repeated recovery fails, or the Recovery Manager cancels the Recovery Manager, you can download the MediaCreationTool program from Microsoft's official website on a computer with Internet access to make Windows 10 Home China home Chinese version system installed U disk, newly installed Win10 system. After installation, it is a pure system. After the installation is complete, it will be automatically activated when it is connected for the first time. If it cannot be activated, it may be that the Microsoft activation server is busy, or the network used is not connected to the Microsoft activation server. You can change the time period , To avoid the peak of the network in the afternoon to night, or switch to another network for activation. Restart several times. You can also use your mobile phone to create a wireless hotspot, and activate it after the computer is connected to the mobile phone's wireless hotspot. The hardware driver can be automatically installed using Windows Update after networking, and can be downloaded on the HP official website.

Regards