• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-25-2025 10:56 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV)
Operating System: Microsoft Windows 11

my ssd operating system was corrupted. I removed the ssd and reformatted it. the disk is not being detected now so I cannot reload windows 11. It does not show up in the BIOS. The USB with the media creation tool comes up as the drive. PLEASE HELP!

Category:
1 REPLY 1

‎01-26-2025 03:08 PM - edited ‎01-26-2025 03:22 PM

HP Recommended

Greetings @shs1451 

 

Welcome to the HP Forum.

 

There would be no reason to physically uninstall the SSD to format the drive.

 

There really is no reason to reformat this drive. Windows installation media or a HP Cloud Recovery will do this during setup/recovery.

 

I can only guess you did not reinstall the drive in the MB correctly or the drive has failed. Verify correct drive reinstallation.

 

You can't use diagnostics on this drive if it is not detected in the BIOS.

 

You would have to test the drive on a different PC if your PC can't see the drive.

 

Then replace the drive if it can't be mounted on a different PC; the drive has failed.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.