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Message 1 of 3
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touchscreen is not recognize as a setting screen will not respond to touch

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pavillion desktop 86qtjun
Microsoft Windows 10 (64-bit)

touchscreen once worked till I had to reset it back to factory gue to a virus as a result it does not appear on my human setting on device  and troubleshoot does not show any problems I did not backup my files before I reset it back to factory im afraid that im missing the software for this all in one 27 inch computer how can I download the original soft that came preloaded with it

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HP Support Agent
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Message 2 of 3
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Hi @a1121


Welcome to the HP Support Community. I'd be happy to assist you with the touchscreen issue. 


Try these steps to update the computer - 


Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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Message 3 of 3
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HP Recommended


Start by downloading and installing the HP UEFI Diags

The switch off the PC. Turn it on and start tapping F2

Choose your language, select component tests and choose Touch Screen.

If touch screen is selectable, run the tests. if all pass, then there's no hardware issue.

If touch screen IS NOT an option to select, then that means that the TS is not detected by the system.

The only thing you can try is to go into BIOS (F10) and load setup defaults and try again.

If the TS tests passed, then it may be a driver or WIndows issue. As far as I know, there's no drivers for the TS for Win10. They're not required as Win10 already supports it.

You could try doing an F11 full system recovery and see if that brings the TS back.

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