cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
135
Flag Post
HP Recommended

touchscreen issue

pavilion IQ515
Microsoft Windows 10 (64-bit)

I was typing when my keyboard suddenly stopped working. I replaced the batteries, no good. I went through the reconfig business, still no good. Now the screen will not display the touch keyboard, and the mouse cannot get anything to respond. It is if the toolbar at the bottom of the screen is dead.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,468 21,456 1,418 2,077
Message 2 of 2
99
Flag Post
HP Recommended

touchscreen issue

@firjam,

 

Welcome to the HP Support Community!

 

Have you tried with a wired keyboard?

 

If a wired keyboard is working fine, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c00006821

 

If the wired keyboard is not working, then uninstall the keyboard driver from device manager and then restart the computer.

 

Here is how it is done.

 

  1. Right-click the Start button, then click Device Manager
  2. Expand Keyboards then right-click Standard PS/2 Keyboard and click Uninstall.
  3. When prompted to confirm, click OK.

If the issue persists, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation