06-13-2019 03:22 PM
I upgraded my hard drive from 750gb to 2tb. Before doing this I made a backup on my external NAS which took 2 days, the system was so slow (the main reason for the upgrade). When I try to recover everything, it appears to work but the programs don't show up and the HP touch features aren't there. Am I doing something wrong and is it possible to reinstall the touchsmart features (carousel, lagoon screensaver, etc.) from HP support?
06-17-2019 05:29 PM
Your description of the very long backup time, tends to indicate that your local drive is failing -- as there is no way it would take that long to read a 750GB drive locally and back it up over a local network. I have done the same here with 1TB drives and it only takes a few hours, at most.
If the drive is failing the filesystem would be corrupted and even if you could recover programs, one or more components could easily be corrupted -- explaining why they do not work.
If the drive has gone back, since you already made a backup, there is nothing else you can do at this point to get your stuff back. You need to consider replacing the drive and doing a fresh install to get a working PC back.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
06-24-2019 03:00 PM
Yes, the state of the computer is what compelled me to upgrade. Now I have a 1TB hard drive and 8gb memory (only 2 of the 4 memory sockets worked). I tried to restore from my backup which after several attempts didn't work so I gave up and did a fresh Windows 10 install. Now, I'd like to install the Touchsmart feature, (carousel, lagoon screensaver, etc.) but my computer didn't come with software. Is there a site I can download from ?