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- turning off automatically, then need to restart to turn on

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08-11-2024 04:21 PM
My laptop turns off automatically if I leave it unattended too long, both while charging and not charging. I did choose the option to put device sleep after 30 minutes. but it doesn't look like it goes to sleep. when I turn it on, it doesn't show anything. and one light just keep blinking, another turns on when I press the on button but it goes off soon after.
To on my laptop, then I need to keep pressing the on button, until the one blinking light turns off. then press the button again, to turn the laptop on. and then hp logo appears and laptop starts.
why is it happening? is this a problem?
08-14-2024 04:43 AM
Hi @Kaniz_fatema,
Welcome to the HP Support Community.
I'd be happy to help you!
To be able to answer you effectively, we need some information.
May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Nal_NR-Moderator
I am an HP Employee