unable to factory reset HP Pavilion 590-p0053w windows 10

[CLJay]

I just bought this desktop Feb 13th and it crashed the very first day. I had not downloaded or installed anything at all. It was just sitting on the desk, turned on, and not being used when it crashed. Had to use the troubleshooter and run the recovery system. It worked for a day, then froze up just like before. I shut it down, then it would not boot at all. I called HP and spent hours on the phone running all the tests with them remote-ing in via my phone. Nothing worked, so they sent me the media recovery USB. I have followed the instructions to the letter twice, but it fails to do a factory reset. Says there is a wimsfs. sys error and gives me the blue screen of death.  Any help would be appreciated!

[CLJay]

Good grief.  Now it isn't showing errors, it is simply stuck in an infinite boot loop. Is there anything I can do?

[The_Fossette]

@CLJay,

Welcome to the HP Support Community!

Did all the hardware test pass?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03513214

NOTE: Ignore the steps you have already performed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[CLJay]

Thank you so much for your advice. I tried everything. Nothing works. HP is now sending me a box so I can ship it back.

[The_Fossette]

@CLJay,

Thank you for keeping me posted.

If any other questions arise, please feel free to write back to me.

Cheers!

[dillon7652]

I am running hardware check now. The only thing that I did was installed a MSI GEFORCE 710 2GB Low Profile GPU.