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‎03-31-2018 08:17 AM

HP Recommended
Product: HP Compaq 8100 Elite Base Model Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

I cannot update to the latest version of windows 10 due to the infineon TPM professional package. Each time the update is attempted it comes up with the error message which requires me to manually uninstall infineon TPM professional package. i have tried to locate the files using the windows search and the Everything app but cannot locate the TPM files.

6 people had the same question
2 REPLIES 2

‎04-06-2018 12:54 PM

HP Recommended

You will find TPM in Device Manager under Security.

 

But I haven't found a way to remove it.  Everytime you uninsall it and reboot, it just re-installs it.

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‎04-07-2018 04:06 AM

HP Recommended

I solved the problem. I did 2 things. As suggested by others in this forum I changed the name of the folder SWsetup to HPSWset up. Second I did a search under the SWsetup folder for the words "TPM" and located registry entries for TPM All Remove for X64 . I clicked on this file which I believe changed the registry entries. Finally I ran Windows 10 update assistant and after all that Windows updated to the latest version.

1 person found this reply helpful
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