unknown error occured when trying to start vpn

[myrasantiago]

hello, i  have been trying to figure out why i am getting a "unknown error occurred try again" message when trying to start my vpn. I also had errors when trying to download updated drivers from the hp website.  Also my computer takes 10-15 minutes to load once i turn it on. sometimes i have to turn it off and back on to get it to run properly. Please help. I work from home and cannot work without fixing this issue

[Nal_NR]

Hi @myrasantiago,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how stressful and inconvenient it must be to face these issues, especially when your ability to work from home depends on having a reliable computer. Let’s work together to resolve them.

• Have you recently installed or updated any software or drivers that might coincide with these errors starting?
• Do you notice if the slow startup and VPN issues occur after specific updates or system changes?
• Are there any other signs of system performance issues, such as unexpected crashes or freezes, beyond the slow startup?

Let's try these steps.

Check for Windows and HP Updates:

• Open Settings > Update & Security > Windows Update and check for pending updates.
• Visit the HP Support page for your All-in-One 24-df0076 and manually download any critical updates, particularly for network drivers.

Run Windows Troubleshooters:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Network Adapter and Windows Update troubleshooters to identify and resolve issues with your VPN and driver downloads.

Clear Startup Programs to Improve Boot Time:

• Open Task Manager (Ctrl + Shift + Esc) and go to the Startup tab.
• Disable unnecessary programs from starting up with your PC to reduce boot time.

Reset Network Settings:

• Press Windows + R, type cmd, and press Ctrl + Shift + Enter to run as administrator.
• Type the following commands, pressing Enter after each:

•  
  • Restart your PC and try running the VPN again.

Scan for System Corruptions:

• Run the System File Checker to detect and repair system files:
  1. Open the command prompt as an administrator.
  2. Type sfc /scannow and press Enter.
  3. Allow the scan to complete, then restart your system.

Hope this helps! Keep me posted for further assistance

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