update desktop Envy 750-114 to Win10 1704

[Jack109]

My question is about an inability after multiple tries and downloads for MS Help to update to Windows version 1704 my HP desktop Envy 750-114, SN: [edted], Prod # M9Z92AA#ABA, Windows 10 Home 64-bit, which is still running Version 1607. [I also have an HP Spectre x 360 Convertible laptop, Prod # N5R93UA#ABA, which has been successfully automatically updating Windows versions and is now running Version 1709.] Both computers are registered with you. MS has downloaded the required files to my Envy so an MS Level 2 Tech can update it to 1703 [or version 1709] without more duplicate downloads. [we have a Version metered connection so exceeding the allowance is expensive]. I’m told that my Envy won’t update until HP tests the model and lists it in the table at your site.  Please tell me when you’ll test my Envy model and what I should do.

[Jeet_singh · Accepted solution]

Hi @Jack109,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues while updating the desktop. Don't worry I'll do my best to help you with this.

I'm afraid we don't have that information available. However, you will be notified via HP Support Assistant only update is available.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

I hope this answers your question. Let me know if you need any further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Jack109]

Dear Jeet Singh.  thank you for the reply. I'll take your advice.

[Jeet_singh]

Hi @Jack109,

Thank you for replying,

I'm glad I could contribute towards finding a solution you were looking for.

If you need any assistance, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,