updates taking forever

[cz93]

i needed t restart my computer. the only option was "update and restart" i hate clicking that cause i know that when i update my computer i can we waiting for over 150 hours.... but anyway i had no choice. i just restarted and im now waiting over an hour.

what should i do?

[cz93]

my screen is black with the HP logo and it says 

"please wait while we install a system update"

[Jeet_singh]

@cz93,

Thank you for posting your query on HP Support Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to run an extensive system test as well as an extensive test on the hard drive from F2 (Please capture the failure ID for further assistance).

If the test passes, I would suggest here is to perform a recovery using the recovery media. You can use the one which you have created soon after purchase of this PC or you can contact our HP support team to order one. 

If the test fails, then this could be a possible hardware failure. I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on www.hp.com/contacthp

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!