want to reset my AIO back to factory but I'm unable to

[Paladin1usa]

need to reset to factory  my pc to donate

[Kuroi_Kenshi]

Hi @Paladin1usa,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Steps to Reset Your HP All-in-One PC:

Back Up Important Files:

• Before performing the factory reset, ensure you back up all important files on an external drive or CD/DVD. You might lose all data during the reset.

Correct Startup or Boot Issues:

• Ensure there are no startup or boot issues that could interfere with the recovery process. For more information, see HP PCs - Computer does not boot or start.

Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,