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03-05-2021 12:52 PM
HP can't determine why I don't have audio from external speakers. I ask to let a Authorized Service Center look at it since it's under warranty. They said NO! I would be responsible for any charges. This is from Executive Escalations Supervisor. Isn't that the purpose of the service center? Cheaper and faster than returning it to HP. A week ago they said They would let me return it priority shipping. I agreed, now I'm told I didn't reply. I did, I have the email. Executive Escalations won't respond to me now. My issue has gone on since I bought it. Tech support doesn't know how to fix it. I don't know who to contact, if Executive Escalations won't help, who will?
03-05-2021 03:57 PM
Can't find your PC using 9rd64aa. Check the product number.
I would say you have to change the default audio playback device to external speakers in Control Panel-Sound. HP usually uses Realtek audio for speakers. Your system could be set to something else.
This forum can't jump hoops to talk to HP tech support. Will refer your issue to a moderator but can't make any guarantees.