webcam does not function

[PhilNewdick]

my webcam operates intermittently in Zoom on Zoom it shows as sonic technology co.,ltd I cannot find a setting anywhere to change this.

[Nirvana_95 · Accepted solution]

Hi @PhilNewdick 

Welcome to the HP Support Community. I see that you are facing issues with the webcam of your system. Do not worry, we are here to help you with it.

May I know if you made any recent hardware or software changes to your system?

Could you tell me if it happens only while using the Zoom application? 

Could you please try using the system's camera app and check if the issue persists? 

Please try following the steps shared in the link below and let me know the outcome of it: https://support.hp.com/ca-en/document/ish_3960099-3335046-16 

Also, update the drivers of your system and check if you see any difference. Link

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @PhilNewdick 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!