11-11-2019 01:01 AM
White spot on inner display. visicble when the background is white. only one spot. pixcel problem
11-13-2019 03:49 PM
@renujakhar Welcome to HP Community!
here's what you need to do:
Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
If it does, check if the HP PIXEL POLICY to ensure this is covered for replacement: Click here to verify
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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