wifi issue

[Raveendrareddy]

i have connected the wifi,  my wifi is connected, but showing no internet. wifi is working fine. can you please check it.

[Raj_05]

Hi @Raveendrareddy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP Pavilion 14 laptop, where it's connected to Wi-Fi but shows "No Internet," can be caused by several factors. Let's go through some troubleshooting steps to identify and resolve the problem.

Troubleshooting Steps

Check Other Devices:

• Ensure that other devices connected to the same Wi-Fi network have internet access. This helps confirm if the issue is specific to your laptop.

Restart Your Devices:

• Restart your laptop, Wi-Fi router, and modem. Sometimes, a simple restart can resolve connectivity issues.

Forget and Reconnect to Wi-Fi Network:

• On your laptop, forget the Wi-Fi network and then reconnect to it.
  • Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
  • Select the Wi-Fi network and click on Forget.
  • Reconnect to the Wi-Fi network by selecting it and entering the password.

Update Network Drivers:

• Ensure that your network drivers are up to date.
  • Open Device Manager.
  • Expand Network adapters.
  • Right-click on your Wi-Fi adapter and select Update driver.
  • Choose Search automatically for updated driver software.

Run Network Troubleshooter:

• Run the built-in network troubleshooter.
  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  • Select Internet Connections and click on Run the troubleshooter.

Check IP Configuration:

• Ensure your IP configuration is set to obtain IP address and DNS server address automatically.
  • Open Control Panel.
  • Go to Network and Sharing Center > Change adapter settings.
  • Right-click on your Wi-Fi connection and select Properties.
  • Double-click on Internet Protocol Version 4 (TCP/IPv4).
  • Ensure both Obtain an IP address automatically and Obtain DNS server address automatically are selected.

Flush DNS and Reset TCP/IP:

• Use Command Prompt to flush DNS and reset TCP/IP settings.
  • Open Command Prompt as an administrator.
  • Type the following commands and press Enter after each:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh int ip reset

[Raj_05]

Check for Windows Updates:

• Make sure your Windows OS is up to date.
  • Go to Settings > Update & Security > Windows Update and check for updates.

Disable Power Management for Wi-Fi Adapter:

• Ensure the Wi-Fi adapter is not being turned off to save power.
  • Open Device Manager.
  • Expand Network adapters.
  • Right-click on your Wi-Fi adapter and select Properties.
  • Go to the Power Management tab.
  • Uncheck Allow the computer to turn off this device to save power.

Check Router Settings:

• Ensure there are no issues with the router's settings. You might want to restart the router or check if any specific settings are causing the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support