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HP Pavilion 14 Laptop PC 14-ec1000 (4V212AV)
Microsoft Windows 11

i have connected the wifi,  my wifi is connected, but showing no internet. wifi is working fine. can you please check it.

2 REPLIES 2
HP Recommended

Hi @Raveendrareddy,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The issue you're experiencing with your HP Pavilion 14 laptop, where it's connected to Wi-Fi but shows "No Internet," can be caused by several factors. Let's go through some troubleshooting steps to identify and resolve the problem.

 

Troubleshooting Steps

Check Other Devices:

  • Ensure that other devices connected to the same Wi-Fi network have internet access. This helps confirm if the issue is specific to your laptop.

Restart Your Devices:

  • Restart your laptop, Wi-Fi router, and modem. Sometimes, a simple restart can resolve connectivity issues.

Forget and Reconnect to Wi-Fi Network:

  • On your laptop, forget the Wi-Fi network and then reconnect to it.
    • Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
    • Select the Wi-Fi network and click on Forget.
    • Reconnect to the Wi-Fi network by selecting it and entering the password.

Update Network Drivers:

  • Ensure that your network drivers are up to date.
    • Open Device Manager.
    • Expand Network adapters.
    • Right-click on your Wi-Fi adapter and select Update driver.
    • Choose Search automatically for updated driver software.

Run Network Troubleshooter:

  • Run the built-in network troubleshooter.
    • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
    • Select Internet Connections and click on Run the troubleshooter.

Check IP Configuration:

  • Ensure your IP configuration is set to obtain IP address and DNS server address automatically.
    • Open Control Panel.
    • Go to Network and Sharing Center > Change adapter settings.
    • Right-click on your Wi-Fi connection and select Properties.
    • Double-click on Internet Protocol Version 4 (TCP/IPv4).
    • Ensure both Obtain an IP address automatically and Obtain DNS server address automatically are selected.

Flush DNS and Reset TCP/IP:

  • Use Command Prompt to flush DNS and reset TCP/IP settings.
    • Open Command Prompt as an administrator.
    • Type the following commands and press Enter after each:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh int ip reset

Raj_05
HP Support Community Moderator
HP Recommended

Check for Windows Updates:

  • Make sure your Windows OS is up to date.
    • Go to Settings > Update & Security > Windows Update and check for updates.

Disable Power Management for Wi-Fi Adapter:

  • Ensure the Wi-Fi adapter is not being turned off to save power.
    • Open Device Manager.
    • Expand Network adapters.
    • Right-click on your Wi-Fi adapter and select Properties.
    • Go to the Power Management tab.
    • Uncheck Allow the computer to turn off this device to save power.

Check Router Settings:

  • Ensure there are no issues with the router's settings. You might want to restart the router or check if any specific settings are causing the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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