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ben-120
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Solved!

will not boot

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HP ENVY Desktop #750-624
Microsoft Windows 10 (64-bit)

i have a: < HP ENVY Desktop Intel Core i7 16GB Memory 1TB HDD ; Model: 750-624, SKU: 6254768, Serial#: [edited], Product#: 2HJ25AAR#ABA > ;

it has crashed, will not boot from any source ; how do i request the Windows install disc to reload operating system?

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ben-120
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thanks for the reply, KT.  i did go to that link and it looks like i need to pay for a 'kit' and then await for the snail-mail.  i saw another way, Lil Boy Blue sez:

 - Reinstall Windows 10 Posted by Koepoort Jan 9, 2020
 - Last Activity: Jan 09, 2020 by Lil_Boy_Blue

 - https://www.microsoft.com/en-us/software-download/windows10

i went to the MS site, 'Media Creation Tool' and it gave me the option to download a bootable disk or an ISO file.  neither the ISO or the disk worked when i loaded them onto a USB HDD.  i then wrote the disk to a USB jump drive and the desktop finally recognized that [don't ask me why it refused the HDD].  a downer, it would not recover anything from the old HDD.  in fact the install utility had a large portion of the disk as 'reserved' but inaccessible.  i deleted that partition, reran the install program and now the computer is up.  i'll have to spend a couple of days reloading everything but at least it works.

  thanks to all, for your help!

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KrazyToad
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@ben-120

 

I have gone through your post and I understand your concerns

 

If you are unable to perform the System Recovery from F11 you can order the Recovery Media from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-600-desktop-pc-series/17142191/model/17...

 

I also suggest you run a Hard drive Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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ben-120
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thanks for the reply, KT.  i did go to that link and it looks like i need to pay for a 'kit' and then await for the snail-mail.  i saw another way, Lil Boy Blue sez:

 - Reinstall Windows 10 Posted by Koepoort Jan 9, 2020
 - Last Activity: Jan 09, 2020 by Lil_Boy_Blue

 - https://www.microsoft.com/en-us/software-download/windows10

i went to the MS site, 'Media Creation Tool' and it gave me the option to download a bootable disk or an ISO file.  neither the ISO or the disk worked when i loaded them onto a USB HDD.  i then wrote the disk to a USB jump drive and the desktop finally recognized that [don't ask me why it refused the HDD].  a downer, it would not recover anything from the old HDD.  in fact the install utility had a large portion of the disk as 'reserved' but inaccessible.  i deleted that partition, reran the install program and now the computer is up.  i'll have to spend a couple of days reloading everything but at least it works.

  thanks to all, for your help!

View solution in original post

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KrazyToad
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22,744 22,731 1,364 1,380
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@ben-120

 

Thanks for keeping me posted

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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