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01-08-2020
10:45 AM
- last edited on
01-08-2020
11:10 AM
by
kevin-t
i have a: < HP ENVY Desktop Intel Core i7 16GB Memory 1TB HDD ; Model: 750-624, SKU: 6254768, Serial#: [edited], Product#: 2HJ25AAR#ABA > ;
it has crashed, will not boot from any source ; how do i request the Windows install disc to reload operating system?
Solved! Go to Solution.
Accepted Solutions
01-11-2020 09:21 AM
thanks for the reply, KT. i did go to that link and it looks like i need to pay for a 'kit' and then await for the snail-mail. i saw another way, Lil Boy Blue sez:
- Reinstall Windows 10 Posted by Koepoort Jan 9, 2020
- Last Activity: Jan 09, 2020 by Lil_Boy_Blue
- https://www.microsoft.com/en-us/software-download/windows10
i went to the MS site, 'Media Creation Tool' and it gave me the option to download a bootable disk or an ISO file. neither the ISO or the disk worked when i loaded them onto a USB HDD. i then wrote the disk to a USB jump drive and the desktop finally recognized that [don't ask me why it refused the HDD]. a downer, it would not recover anything from the old HDD. in fact the install utility had a large portion of the disk as 'reserved' but inaccessible. i deleted that partition, reran the install program and now the computer is up. i'll have to spend a couple of days reloading everything but at least it works.
thanks to all, for your help!
01-10-2020 02:04 PM
I have gone through your post and I understand your concerns
If you are unable to perform the System Recovery from F11 you can order the Recovery Media from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-600-desktop-pc-series/17142191/model/17...
I also suggest you run a Hard drive Test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
01-11-2020 09:21 AM
thanks for the reply, KT. i did go to that link and it looks like i need to pay for a 'kit' and then await for the snail-mail. i saw another way, Lil Boy Blue sez:
- Reinstall Windows 10 Posted by Koepoort Jan 9, 2020
- Last Activity: Jan 09, 2020 by Lil_Boy_Blue
- https://www.microsoft.com/en-us/software-download/windows10
i went to the MS site, 'Media Creation Tool' and it gave me the option to download a bootable disk or an ISO file. neither the ISO or the disk worked when i loaded them onto a USB HDD. i then wrote the disk to a USB jump drive and the desktop finally recognized that [don't ask me why it refused the HDD]. a downer, it would not recover anything from the old HDD. in fact the install utility had a large portion of the disk as 'reserved' but inaccessible. i deleted that partition, reran the install program and now the computer is up. i'll have to spend a couple of days reloading everything but at least it works.
thanks to all, for your help!