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martinlcooke
New member
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Message 1 of 5
298
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win10 not acytivating

HP Recommended
pavillion
Microsoft Windows 10 (64-bit)

my pc ran into a problem with hard drive and reinstalled Windows 10 and it activated correctly.however it would not update a certain update- Windows prompted me to upgrade to Windows 10 which I tried and after it installed it refused to activate saying it doesn't have a valid digital license. It give the error code 0x803F7001. When I tried to activate over the phone it said that it was already activated on another device. Then it connected me to a Microsoft agent and he said that the Windows OEM key installed with the PC is not valid for it to activate Windows 10 and I needed to contact HP for a proper KEY for it to allow activation.then the support told me to run the windows media tool after he managed to get the update sorted. but since i did this i have the activate windows now

Since the PC is out of waranty there is basically no way to contact support without paying which I feel is wrong in this situation. 

I can not find any help on how to solve this issue.no help from microsoft

4 REPLIES 4
Paul_Tikkanen
Level 21
Level 21
143,813 67,377 22,582 34,684
Message 2 of 5
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HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

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martinlcooke
Author
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Message 3 of 5
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hi

thankyou for the quick reply

unless its on the motherboard i do not know, and thats real small 

regards

martin

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martinlcooke
Author
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Message 4 of 5
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HP Recommended

hi

i think i have it -i followed the link you sent and hopefully can get a solution

regards

martin

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Paul_Tikkanen
Level 21
Level 21
143,813 67,377 22,582 34,684
Message 5 of 5
Flag Post
HP Recommended

Hi:

 

If you found the product number or model number of your notebook, what is it?

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