window updates

[alan104]

Got Error code 0x80070103 h.p usb 11/11/2018 12.0.0 am49.0.439518315 can got it to update.

regards alan

[zoey7886]

@alan104, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Code 0x80070103 for HP USB Driver Update! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error code 0x80070103 generally indicates that Windows Update has attempted to install a driver that is already installed or a driver that is less compatible than the current version. This specific error doesn't prevent your device from functioning but may indicate that the driver installation needs to be managed differently.

Here are the steps you can take to resolve the error:

Steps to resolve the error:

Verify the Driver Version:

• Ensure that you have the latest driver for your HP USB device. You can download the appropriate driver from the HP Support Website.

Uninstall the Existing Driver:

• Open "Device Manager".
• Find the HP USB device under "Universal Serial Bus controllers".
• Right-click on the device and select "Uninstall".
• Restart your computer.

Reinstall the Driver:

• After restarting, manually install the updated driver that you have downloaded from the HP Support Website.

Hide the Update:

• Open "Windows Update".
• Hide the specific driver update that causes the error using the "Show or hide updates" troubleshooter. 

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,