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Solved!

windows 8.1 update not installing

Envy 20-d034 Touchsmart
Microsoft Windows 8 (64-bit)

I did a clean boot on Windows 8.1, which reverted to Windows 8, which came with the computer when
bought.

When using Windows Update, it states that there are no updates for this computer.

When going to Microsoft & downloading the 8.1 update, when trying to install a pop-up says that this
update is not for this computer.

When trying to download the Windows Update Troubleshooter, an error occurs.

Any thoughts or ideas?

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Flag Post
HP Recommended

Solved!

windows 8.1 update not installing

Solved!

 

Found out missing KB 2917499.

Installed and now updates are installing.

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