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‎05-06-2023 07:46 AM - last edited on ‎05-06-2023 01:11 PM by Moderator

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268T5AV)

I BUYED A NEW HP ENVY x360 LAPTOP FROM USA ,MY LAPTOP SERIAL NO IS [Personal Information Removed],I NEED WINDOW ACTIVATION KEY WHICH IS ALREADY PRE-INSTALLED IN MY LAPTOP 

Category:
3 REPLIES 3

‎05-06-2023 07:58 AM

HP Recommended

Hi:

 

The Windows product key is encrypted in your notebook's BIOS.

 

You do not need the product key to reinstall Windows.

 

You can view the Windows product key by installing the free Showkey plus app from the Microsoft Store.

 

ShowKeyPlus - Microsoft Store Apps

 

Below is the link to your notebook's support page:

 

HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268T5AV) | HP® Customer Support

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‎05-08-2023 12:41 AM

HP Recommended

dear sir,

 

thanks for reply unfortunately after receiving product key also i unable to active my windows 11 still found same error.

 

i had rosed same issue still no reply Screenshot 2023-05-08 120746.png   

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‎05-08-2023 06:42 AM

HP Recommended

You're very welcome.

 

If the Showkey Plus app shows an Installed key and an OEM key and the installed key is different than the OEM key, change the installed key to the OEM key and see if you can activate Windows that way.

 

If that doesn't work either, I recommend that you contact HP customer support starting at the link below for further assistance.

 

Contact HP | HP® India

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