windows updates

[racweay08]

windows updates gives me Download error - 0x80d02002 and I've tried a lot of things

[Kuroi_Kenshi]

Hi @racweay08,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your Windows Update is failing with the download error 0x80d02002, even after trying multiple fixes. Let’s go through a few structured steps to check what could be causing this.

Restart Windows Update services
Press Windows + R, type services.msc, and press Enter.
Restart Windows Update, Background Intelligent Transfer Service (BITS), and Cryptographic Services.

Check internet connection stability
Make sure the system is connected to a stable network without VPNs or proxies enabled.
If on Wi-Fi, try switching to a wired connection or another network temporarily.

Clear the Windows Update cache
Stop the Windows Update and BITS services.
Open C:\Windows\SoftwareDistribution and delete all files inside, then restart the services.

Run the Windows Update troubleshooter
Go to Settings > System > Troubleshoot > Other troubleshooters.
Run the Windows Update troubleshooter and apply any recommended fixes.

Check date, time, and region settings
Open Settings > Time & Language and confirm date, time, and time zone are correct.
Incorrect settings can cause update download failures.

Temporarily disable third-party security software
Pause or disable any third-party antivirus or firewall software.
Restart the computer and try running Windows Update again.

Repair system files
Open Command Prompt as administrator.
Run sfc /scannow, restart when complete, then retry Windows Update.

Reset network components
Open Command Prompt as administrator.
Run netsh winsock reset, restart the computer, and check for updates again.

Check available storage space
Ensure at least 10–15 GB of free space is available on the system drive.
Insufficient storage can interrupt update downloads.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[racweay08]

Okay I'll try that sometime this week

[Kuroi_Kenshi]

Hi @racweay08,

Sounds good 👍
Take your time and try the steps when it’s convenient for you. If the issue persists after that, feel free to update the thread with what you observe and we can take it from there.

Best regards,