cancel
Showing results for 
Search instead for 
Did you mean: 
JY000
New member
1 0 0 0
Message 1 of 1
662
Flag Post

Access Denied: external hard drive and usb drive

HP Recommended
HP ProDesk 600 G3 SFF
Microsoft Windows 10 (64-bit)

I've recently purchased a HP ProDesk 600 G3 SFF (Windows 10 Pro) and realised I can't access either my external hard disk or even a USB drive! It detects the device, assigns a drive letter, shows the device name but denies me access to the contents. I have tried each and everyone of the USB ports and the results were the same: access denied! I have no problem accessing the same devices on my iMac or Surface 3 (Windows 10).

 

External Hard Disk (Seagate Backup Plus):

  • Access Denied
  • Change Owner: failed
  • Tried hidden Admin account: still didn't work
  • Checked device driver: up to date
  • Tried each and every USB port: none worked
  • Tried a brand new user profile: still didn't work
  • HP1.PNG
  • HP2.PNGerror applying security.PNGHP3.PNG

USB Drive:

  • You don't have permission
  • Change security in security tab
  • But there's no security tab available to make the change!
  • USB.PNG
  • USB2.PNG
  • USB3.PNG
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation