• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-14-2022 05:14 AM

HP Recommended
Product: HP ProDesk 405 G6 Desktop Mini PC (3J458AV)
Operating System: Microsoft Windows 10 (64-bit)

Any time I open a PDF using Acrobat DC on Win10 instead of an open document I get the error message

"HP Sure Click has isolated an attempt to access a resource by an unauthorized web page. This attempt was blocked by security policy."

It seems to be independent from the author of the PDF.

I fear, that someone (Adobe?) tries to read my PDF or information about it using the Acrobat DC or some yet undetected mal software. And I would be happy if HP Sure Click has protected me against hidden foreign readers.

 

As my PDFs contain customer information, I have to avoid this.

 

How to find out the cause of this HP Sure Click error message?

Category:
1 person had the same question
1 REPLY 1

‎07-14-2022 09:54 AM - edited ‎07-14-2022 09:55 AM

HP Recommended

You seem to have a security problem with Adobe Reader. Unfortunately, I don't know the history.

Adobe Reader is completely overloaded, I wouldn't use it if I were you.

 

Switch to Foxit PDF Reader

Very fast, small, effective for all purposes and free of charge.

https://www.foxit.com/pdf-reader/

 

Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.