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‎11-16-2016 06:23 AM

HP Recommended
The guy I bought a laptop from, and no it's not hot, didn't give me the administrator password and the program I wan to download requires it. Is there a way of "re-setting" the laptop to its original factory settings without loosing the OS, so I can start over again and enter the password I want to use? I don't have anything but photos on it now so I won't loose anything. Thanks for any help. D
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2016 05:58 AM

HP Recommended
I finally stumbled onto PC factory reset and started it running. Took about 3.5 hours to do its thing but it worked. I just to into the BIOS little bit at a time but it worked. Thanks for all the help. D

View solution in original post

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5 REPLIES 5

‎11-16-2016 06:26 AM

HP Recommended

Hi,

 

The notebook will have originally shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

 

Regards,

 

DP-K

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Windows Insider MVP

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‎11-16-2016 10:49 AM

HP Recommended
Thanks. I'll give that shot. D
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‎11-16-2016 05:19 PM

HP Recommended
It didn't work. Keeps asking me for the windows disk which I did not receive either. Has windows 10 on it now. I managed to do restore, but not a reset. What might I do g wrong and do I need to create a backup disk of some kind and how? Very frustrating. Thanks. D
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‎11-17-2016 01:48 AM

HP Recommended

Hi,

 

Can you also post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎11-17-2016 05:58 AM

HP Recommended
I finally stumbled onto PC factory reset and started it running. Took about 3.5 hours to do its thing but it worked. I just to into the BIOS little bit at a time but it worked. Thanks for all the help. D
Was this reply helpful? Yes No
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