• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-16-2016 06:23 AM

HP Recommended
The guy I bought a laptop from, and no it's not hot, didn't give me the administrator password and the program I wan to download requires it. Is there a way of "re-setting" the laptop to its original factory settings without loosing the OS, so I can start over again and enter the password I want to use? I don't have anything but photos on it now so I won't loose anything. Thanks for any help. D
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2016 05:58 AM

HP Recommended
I finally stumbled onto PC factory reset and started it running. Took about 3.5 hours to do its thing but it worked. I just to into the BIOS little bit at a time but it worked. Thanks for all the help. D

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎11-16-2016 06:26 AM

HP Recommended

Hi,

 

The notebook will have originally shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎11-16-2016 10:49 AM

HP Recommended
Thanks. I'll give that shot. D
Was this reply helpful? Yes No

‎11-16-2016 05:19 PM

HP Recommended
It didn't work. Keeps asking me for the windows disk which I did not receive either. Has windows 10 on it now. I managed to do restore, but not a reset. What might I do g wrong and do I need to create a backup disk of some kind and how? Very frustrating. Thanks. D
Was this reply helpful? Yes No

‎11-17-2016 01:48 AM

HP Recommended

Hi,

 

Can you also post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎11-17-2016 05:58 AM

HP Recommended
I finally stumbled onto PC factory reset and started it running. Took about 3.5 hours to do its thing but it worked. I just to into the BIOS little bit at a time but it worked. Thanks for all the help. D
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.