Adobe offer

[Lesterpool]

Does anybody know how to install the Adobe free offer that came with the new computer I've tried following the links sent in email Searched the community Emailed HP but no luck as its one of the reasons i bought the new computer Thanks

[Kuroi_Kenshi]

Hi @Lesterpool,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’re trying to redeem the free Adobe offer that came with your new HP computer but haven’t been able to install it. Here’s how to get it working:

Check the Offer Details

Look at the HP email or physical card for your offer.

Make sure it’s still valid and check whether it’s for Adobe Acrobat, Creative Cloud, or another Adobe app.

Note the redeem link and any redemption code provided.

Sign in or Create Adobe Account

Go to Adobe’s official website.

If you don’t have an Adobe ID, create one.

If you already have an Adobe account, sign in.

Redeem the Offer

Open the redeem link from HP’s email.

Enter the promotion code if prompted.

Follow the on-screen steps to activate the subscription.

Tip: Some Adobe offers are region-specific, so make sure your Adobe account matches the region of your HP purchase.

 

Install Adobe Software

Once redeemed, go to your Adobe account → Apps.

Click Download for the software included in your offer.

Follow Adobe’s installer to complete the installation on your computer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Lesterpool]

Thank you for your reply  I have followed your instructions to the letter but The redemption number that was emailed to me is far to long EG 32 digits when i only need 24 digits to enter the code into Adobe website 

[Kuroi_Kenshi]

Hi @Lesterpool,

Thanks for getting back with the update! 😊

If the redemption code you received is longer than 24 digits, please try entering only the first 24 characters of that code on the Adobe website and see if it’s accepted.

Sometimes, extra digits appear due to formatting issues in the email or when the code is copied along with spaces or hidden characters.

Give that a try and let me know if it works, we’ll take it from there if it doesn’t.

Best Regards,

[Lesterpool]

I have tried what you suggested even using the last 24 digits but still no luck  Thanks 

[Kuroi_Kenshi]

Hi @Lesterpool,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Lesterpool]

I have clicked the envelope icon but no private message in there to start a chat 

[Lesterpool]

Still waiting to try and get this sorted patience is running out 

[Lesterpool]

I have just been sent a link https://www.adobepartneroffer.com/Redeem.aspx?PURL=HP-

Clink on the link and then copy your 34 Digit code Without the"HP-" and paste into the web address and press Enter on keyboard

This will generate a new Adobe code and will automatically be entered in Adobes web site  and activate the free offer