Adware/Unwanted Application Removal Help

[PreVet_LC]

Hey yall! Ok, to start off I've got an HP Envy that runs on Windows 11. 

For the past at least two months, I have been getting this notification telling me that I have a "Critical PC Registry Issue" that I need to fix using some iolo System Mechanic software that I do not want. I originally thought it was a legitimate HP notification, but now looking back, that was stupid cause it's not. 

Today, I investigated the notification and found it was coming from something called "HP Recommends". I found some application on my computer that I uninstalled it thinking I got rid of it, but it just changed names to "System Notifications". 
I am at my wits end trying to figure out what the source of the notification is. Has anyone else had this problem and successfully gotten rid of the problem? I found another thread with someone who has the same notification I am getting, but it looks like they were encouraged to fix the "registry issue" instead of deleting the adware. Here is the link to the thread and the image of the notification received (not mine, but again, the same one). Critical Registry Error - HP Support Community - 9299405

[TheOldMan · Accepted solution]

I have seen other posts concerning that particular software.  Here is one:

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/New-notification-HP-Featured-Of...

Notice that the last post in that thread.  That individual calls the item adware and recommends that you run MalwareBytes .  That software has a free version:  https://www.malwarebytes.com/mwb-download

FYI: I have the paid version of that software, myself.  It runs in the background to protect against unwanted or dangerous items that can try to get into the PC.  Very good protection in addition to anti-virus software.

[OnBehalfof_iolo]

@PreVet_LC - Thank you for reaching out and sharing your concern. I’d like to clarify what you’re seeing.

HP has a partnership with iolo (RealDefense), the creators of System Mechanic software, to offer tools that help you keep your PC running at its best. On some HP devices, you may see notifications like “Critical PC Registry Issue” or “Memory is low,” which are part of optional promotional offers for iolo software.

A few key points to keep in mind:

• Legitimacy: These notifications are legitimate HP offers and not malware.
• Optional: You are not required to install or purchase System Mechanic. Your PC will function without it.
• Safe & Secure: Clicking “Resolve Now” will take you to the official iolo website. No changes occur unless you choose to download or purchase the product.
• Support & Assistance: iolo’s expert team is available to help with installation, activation, or any other questions you may have by visiting their support website.
• Managing System Mechanic Notifications: If you prefer not to see System Mechanic notifications, simply uninstall the iolo software from your PC. Click here to see instructions on how to uninstall the System Mechanic software or to open a ticket with our support team.

We understand that these alerts can sometimes be surprising, and your feedback is valuable and will be shared with our teams to improve clarity and customer experience.

Thank you for being part of the HP Community.