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‎08-05-2026 01:50 PM

HP Recommended
Operating System: Chrome OS

All the apps I have downloaded have been removed from my computer along with the google play store and photos. I tried to redownload them back from google but it said that i already have them downloaded so they are somewhere in the computer but i cannot find them in settings or when i search for them and when i try to download new apps they wont show up anywhere so im just wondering if i cant get them back or if its something internally wrong with the computer itself.

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‎08-07-2026 08:17 AM

HP Recommended

Hi @RebeccaMoriarty 

 

Welcome to the HP Support Community! We're happy to have you on board!  

  

To help us get started on resolving your issue, could you please share the model name of your device? 

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, I would request you to please follow the steps:

 

Check Installed Programs

  • Go to Settings
  • Click on Apps
  • Installed apps.
  • check if you are able to see the apps.

 

We're looking forward to helping you get back up and running!  

  

Best regards, 

I'm an HP Employee.


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‎08-09-2026 06:24 AM

HP Recommended

my product number is 7DF07EA#ABU and i followed the steps and i couldnt find them.

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‎08-11-2026 02:57 PM

HP Recommended

Hi @RebeccaMoriarty 


Thank you for responding.

 

I understand that you are still unable to locate the downloaded apps. However, I would request you to perform a Powerwash on the Chromebook, as this should help resolve the issue. Please follow the link provided below for detailed instructions on how to perform a Powerwash. https://www.hp.com/au-en/shop/tech-takes/post/how-to-factory-reset-powerwash-chromebook-guide 

 

Have a good day.

I'm an HP Employee.


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‎08-13-2026 07:04 AM

HP Recommended

Install any pending updates and restart the PC.  App installation problems can sometimes be caused damaged or outdated windows components.

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‎08-13-2026 08:27 AM

HP Recommended

Hi sorry but I've already done a full power wash and it didnt change a thing. I also forgot to mention my apps constantly crashed so I just restarted my computer every time they did so maybe that's iked to it.

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