Apps not responding Driver issue maybe?

[LukasWalcott72]

Hi I have a hp pavilion gaming desktop tg01-2022 and I'm having an issue that is when the computer boots up and I am at the desktop screen where the icons are none of them open when I click with the exception of file explorer. I can't even turn the computer off from the start menu because nothing there opens either when clicked. Strangely enough I can still use file explorer to move apps and delete them. Please help 

[Sneha_01 · Accepted solution]

Hi @LukasWalcott72,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re encountering a significant issue where most of your apps and system functions are unresponsive after booting up your HP Pavilion Gaming Desktop TG01-2022. This issue could indeed be related to a driver problem, but it could also be caused by other factors such as system corruption, software conflicts, or malware. Here’s a step-by-step guide to help you troubleshoot and hopefully resolve the issue:

1. Safe Mode

Boot into Safe Mode:

• Windows 10/11: Restart your computer and repeatedly press F8, Shift + F8, or Shift + Restart (while holding the Shift key) to enter advanced startup options.
• Select Safe Mode: Go to Troubleshoot > Advanced options > Startup Settings > Restart, and then choose 4 or F4 to boot into Safe Mode.

Check Functionality:

• In Safe Mode, see if you can access and use the apps. Safe Mode loads only essential drivers and services, which can help isolate if the issue is caused by third-party software or drivers.

2. Update or Roll Back Drivers

Update Drivers:

• Device Manager: Press Win + X and select Device Manager. Look for any devices with a yellow triangle (indicating issues).
• Update Drivers: Right-click on the problematic device and choose Update driver.

Roll Back Drivers:

• If the issue started recently, consider rolling back drivers for critical components like graphics, network, or chipset drivers. In Device Manager, right-click the device, choose Properties, and go to the Driver tab to select Roll Back Driver if the option is available.

3. Check for System File Corruption

Run System File Checker:

• Open Command Prompt: Press Win + X and select Command Prompt (Admin) or Windows Terminal (Admin).
• Run SFC: Type sfc /scannow and press Enter. This will check for and attempt to repair corrupted system files.

Perform a System Restore

Use System Restore:

• Access System Restore: Go to Control Panel > Recovery > Open System Restore or search for System Restore in the Start menu.
• Restore Point: Choose a restore point from before the issue started and follow the instructions to restore your system to that state.

4. Check for Windows Updates

Update Windows:

• Windows Update: Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates.

5. Repair or Reset Windows

Repair Install:

• In-Place Upgrade: Download the Windows 10/11 ISO file from the Microsoft website and perform an in-place upgrade to repair system files without losing personal data.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support