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churchable
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Solved!

Arrow movement problem

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Pavilion 590
Microsoft Windows 10 (64-bit)

Whenever I use the arrow keys my cursor moves two spaces.  This is really annoying and I've tried looking for help elsewhere. It is just my local PC.  If I'm connected to remote desktop, this doesn't happen.

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Raj1788
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@churchable

 

Try using a different mouse and check if it works fine.

 

Update the BIOS and CHIP Set using this link: https://support.hp.com/us-en/drivers

 

Uninstall and reinstall the drivers for your mouse: 

 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

 

· 1.   Click on Start and type ‘Device Manager’. 

· 2.   Click Device Manager. 

· 3.   Click + sign next to Mouse. 

· 4.   Right-click on mouse entry and choose "uninstall". 

· 5.   Restart your computer. 

 

Keep me posted, how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Riddle_Decipher
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@churchable Welcome to HP Forums Community!

It looks like the mouse keys are turned on and here's what you need to do, to turn it off:

 

Step 1: Click the bottom-left Start button to open the Start Menu, type control panel in the search box and select Control Panel in the results.

Step 2: Select Ease of Access.

Step 3: Click Change how your mouse works.

Step 4: In the window titled Make the mouse easier to use, select Turn on Mouse Keys and tap OK.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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churchable
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It doesn't seem that mouse keys are turned on

mouse.PNG

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Raj1788
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@churchable

 

Try using a different mouse and check if it works fine.

 

Update the BIOS and CHIP Set using this link: https://support.hp.com/us-en/drivers

 

Uninstall and reinstall the drivers for your mouse: 

 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

 

· 1.   Click on Start and type ‘Device Manager’. 

· 2.   Click Device Manager. 

· 3.   Click + sign next to Mouse. 

· 4.   Right-click on mouse entry and choose "uninstall". 

· 5.   Restart your computer. 

 

Keep me posted, how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

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churchable
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That was several suggestions so I want to clarify that updating the BIOS was the solution. 

 

Changing the mouse and drivers did not do anything.

 

Thank you so much.  I feel relieved.

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asmita6658
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@churchable

 

Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day!

Asmita
I am an HP Employee

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churchable
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My PC didn't stay fixed.  I don't know what to do about the arrow movement issue.

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