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RobertMuggy
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Bamboo Ink Pen able to open Microsoft ink/sticky notes but not able to recognize screen or write

‎11-18-2018 04:11 PM

HP Recommended
Product: Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

My HP Spectre is able to bluetooth connect to my Bamboo Ink pen, shortcuts to microsoft ink and sticky notes also work by clicking the end. However, the pen is actually unable to register information on the screen. 

 

Note that I have also tried WACOM's recommended solution of switching configuration from AES to MPP by holding down the two buttons close to the nib.

 

Note that I have also tried updating the driver. Microsoft says "driver is up to date" and attempts to install drivers from Wacom's website end up with the error message "no tablet is found on this device."

All and any advice is welcome.

 

Thanks!

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