Battery calibration without AC adapter

[infra]

Hello ! 

So basicly I runned HP PC Hardware Diagnostics Windows at boot

and for Battery Testing, it resulted in :

AC adapter test:

      AC adapter not detected, so test cannot be performed

Battery Test :
      Primary - Calibration Required (21)
      Logic state: No mains supply (21), Load state - Not available
     (I specify here that the AC adapter was plugged in)

What can I do ? It seems like I need to calibrate my battery so I can use back the AC adapter, but to do so, I need the AC adapter

Do you have any leads that might explain this problem?

[The_Fossette]

@infra

I reviewed your post and I understand that the battery is not getting charged when the computer is powered on.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested with an alternate adapter?

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe