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‎04-12-2018 07:40 AM - last edited on ‎04-12-2018 09:46 AM by Retired

HP Recommended

The machine is an HP Probook 4530s (no fingerprint sensor).

 

It is running Windows 7 Home premium 64 bit.

 

The problem is exactly what mentioned above that when I try and login, after I have typed in the password and hit enter or hit the go button, I get a popup on the screen that appears to be from some sort of HP biometric authentication software. The little popup just sits their for a few minutes and then I get a new popup that gives me the choice of logging in without biometric authentication or waiting another ten minutes (something like that). Needless to say, I choose to login without biometric authentication and I eventually get properly logged in.

 

This is a desktop machine that never has had any fingerprint or other biometric attachment. The biometric authentication seems to be part of HP Protecttools. Does anybody know how to disable this thing. It is very irritating and takes alot of time in logging in.

 

In this machine there is no hp client secuirty manager, rather it has hp protecttools security manager and it doen't provide any settings to disable fingerprint sensor. please help me how to get rid of this error.

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