Bit locker

[pymkatz]

I deleted core isolation from windows settings security and when i. Next turned on aio i got bit locker recovery.i got the recovery number from MS entered it it allowed me to enter advanced settings repair etc but pressing any of those options

Just took me back to bit locker asking me to reenter the longggggggg key.just got this comp in feb cause of similar problem on last comp

[zoey7886]

@pymkatz, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding BitLocker Recovery Issue on HP All-in-One Desktop PC! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears you're encountering a BitLocker recovery loop issue on your HP All-in-One Desktop PC after deleting Core Isolation settings. Here are some steps you can follow to try and resolve this issue:

Retrieve and Enter BitLocker Key:

• Ensure you have accurately entered the BitLocker recovery key. This key can typically be found in your Microsoft account under the BitLocker section.

Access Advanced Options:

• If you access the Advanced Options and it repeatedly asks for the recovery key, there may be an issue with the system files.

Perform a System Restore:

• If you can access the "Troubleshoot" menu in the Advanced Options, attempt a system restore to a point before the issue occurred.

Check TPM (Trusted Platform Module) Settings:

• Sometimes BitLocker issues arise due to problems with the TPM. Check the BIOS to ensure that TPM is enabled and functioning correctly.

Disable BitLocker via Command Prompt:

• In the Advanced Options, try to access the Command Prompt. Use the following commands to disable BitLocker:
  manage-bde -unlock C: -RecoveryPassword YOUR-RECOVERY-KEY
  manage-bde -protectors -disable C:
• Replace YOUR-RECOVERY-KEY with the BitLocker recovery key you have.

Reset the PC:

• If the above steps do not resolve the issue, you might need to reset your PC. This will reinstall Windows but can result in data loss.
  • Navigate to Troubleshoot > Reset this PC and follow the prompts.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,