Blank screen/No lights when pressing the power button

vd081 · ‎03-06-2019

When I turn the pc on and go to turn on the monitor it doesn't respond (blank screen, no lights)

wb2001 · ‎03-06-2019

@vd081,

Step by Step might work. But please report back each item !!!

1) Unplug the power cord from the back of monitor.

Hold down power button 30 sec. (drains capacitors on power board), reconnect power. TEST !

2) Unplug power from monitor. Unplug power supply from wall jack (AC 120v).

Unplug wall cord from power brick.

Now you have 2 separate pieces. Firmly reconnect the 2 pieces.

Plug power cord into monitor. TEST !: Hopefully you

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

vd081 · ‎03-07-2019

Thank you for your reply. Unfortunately the problem lies in my PC (not HP) and not with my HP monitor. I'm having to send a part back lol. I'll keep the post up for anyone who might have problems with their HP monitor. Otherwise I believe my monitor is fine....

wb2001 · ‎03-09-2019

@vd081

You actually gave a monitor reference. Wish you luck. Same would apply for the PC. Check the power brick plug.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.