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Woodmanrog
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Message 1 of 2
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Blinking black screen

HP Recommended
HP Pavillion
Microsoft Windows 10 (64-bit)

My new computer blinks a black screen occasionally while I am working in any mode. I tried installing updates as suggested to no avail. Any suggestions?

Thanks

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Woodmanrog

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Try connecting the computer to an external monitor. 

 

Check in BIOS for the display flicker. To boot to BIOS -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 

 

If there's no flicker in the BIOS, try re-installing the display driver - 


1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS -  HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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