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‎07-20-2025 07:49 AM

HP Recommended

Hello HP community. I just want ask some question about my HP laptop here. So the first issue is while laptop is charging and I turned it on it goes bluescreen after that it goes to some "HP PC HARDWARE DIAGNOSTIC" and I test it some hardware test idk what it is. After that I tried to turn it off by just pressing the power off and turn it on again, I just do that like 5Times and then the last time I turned it off and on it goes like black screen at all but it's ON without cursor and a capslock blinking when im pressing it. I just noticed the fan usually I heard when im turning it on the laptop is slowly like I can't hear it anymore. I've tried and watched some YouTube videos on how to fix this thing but failed. Do I need to go to technician into this or I can fix it own my own what you guys think? Please Help Thanks n advance everyone. 

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1 REPLY 1

‎07-22-2025 06:44 AM

HP Recommended

Hi @studentwarfare,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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