Bluetooth connecting

[scorine99]

My computer Bluetooth will not recognize any earbuds i put in scanning mode.

[Pallipurath]

Hi @scorine99,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear you're having trouble connecting your earbuds to your computer via Bluetooth. I would request you to please follow the below steps to resolve the issue.

Verify Bluetooth Settings

• Enable Bluetooth: Go to Settings > Devices > Bluetooth & other devices and make sure Bluetooth is toggled ON.
• Airplane Mode: Ensure Airplane Mode is OFF.

Reset Earbuds

• Put your earbuds back into their case and reset them (usually by holding the button for 10–15 seconds, depending on the brand).
• Re-enter pairing mode and try again.

Update Bluetooth Drivers

• Open Device Manager (press Win + X > Device Manager).
• Expand Bluetooth.
• Right-click your Bluetooth adapter (e.g., Intel Wireless Bluetooth) > Update driver > Search automatically for drivers.
• If no update is found, visit HP Support or your laptop’s manufacturer site to download the latest Bluetooth driver.

Remove Old Pairings

• In Bluetooth & devices, remove any previously paired earbuds or devices.
• Click on the device name > Remove device.
• Restart your laptop and re-pair the earbuds.

Take care and have an amazing day!

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Regards

Pallipurath.