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Locked

‎10-29-2023 04:44 PM

HP Recommended

The error reads:  "This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE"

 

I worked with Microsoft chat most of yesterday.  They say the driver is "defective" and my device Manager says: 

"This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE"

 

should I "uninstall" it and try to reinstall?

Thank you for any input...  Will update if I find a solution.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2023 10:32 AM

HP Recommended

UPDATE:  Installed another driver from Intel this morning, ( https://downloadmirror.intel.com/787935/BT-22.250.0-64UWD-Win10-Win11.exe) 

then did a "cold reboot" (Read in another forum to turn everything off and unplug everything - waited about 30 seconds, plug everything in, turn on.)  I don't know if it was the new driver or the cold boot but BLUETOOTH is NOW WORKING!!!!

View solution in original post

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2 REPLIES 2

‎10-29-2023 07:20 PM

HP Recommended

deleted the bluetooth in device manager.  reinstalled driver through Intel.  still not working.

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‎10-30-2023 10:32 AM

HP Recommended

UPDATE:  Installed another driver from Intel this morning, ( https://downloadmirror.intel.com/787935/BT-22.250.0-64UWD-Win10-Win11.exe) 

then did a "cold reboot" (Read in another forum to turn everything off and unplug everything - waited about 30 seconds, plug everything in, turn on.)  I don't know if it was the new driver or the cold boot but BLUETOOTH is NOW WORKING!!!!

Was this reply helpful? Yes No
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