Bluetooth issue

[Pmikro]

I have successfully installed Qualcomm Atheros Bluetooth (v. 10.0.1.0 Rev.A) and Broadcom Bluetooth (v 12.0.1.850 Rev.A) but I do not see any Bluetooth icon on my device manager. All I see is the name of the dongle under USB devices as shown in the picture

What am I doing wrong, can you help me?

[Paul_Tikkanen]

This link indicates you have to install the manufacturers driver (BRLink).

https://m.media-amazon.com/images/I/B16ef1Yeq+L.pdf

You can't use the drivers from your PC's support page.

Those are for Wi-Fi/Bluetooth adapters that HP would have supplied with the PC if it came with that option and are completely useless for the BT 5.1 device you have installed.

I can't find any drivers for that adapter other than from 3rd party driver websites.

[Pmikro]

Paul, thanks for your time and effort and all the help you provided.

The drivers of the dongle are already installed and I was prompted by a Microsoft agent to contact HP so as to discover why the BT icon is not appearing on my device's manager.

The problem I am facing will be again addressed to Microsoft...

[Paul_Tikkanen]

You're very welcome.

Yes, I don't understand it either because if the BT driver is installed, there should be a BT device manager category, but it has nothing to do with the PC itself.

And I assume, no Bluetooth icon in the system tray on the right side of the taskbar?

I have never used that model USB BT adapter, so unfortunately, I don't know how to troubleshoot it.

I have used several different brand BT adapters, and they worked without any problems as long as either Windows installed a driver, or I did.

You may want to try a different model BT adapter.

[Pmikro · Accepted solution]

Actually there is 🤔 a BT icon

and the connectivity is working.

The problem was initially adressed to MS because basically I am facing the problem decribed on this post

https://answers.microsoft.com/en-us/windows/forum/all/phone-link-app-does-not-see-the-bluetooth/6f0c...

It was at this point that the MS representative prompted me to install the drivers mentioned above, and in case where the BT device manager category is not appearing, initiate a query with HP.

Provided that the dongle itself is working and on its documentation there is no mention that a BT device manager category will be visible after having installed the drivers,  I drive myself to the conclusion that the problem is on MS' side and I will get back to them.

Once more, tons of thanks for your time
😁

[Paul_Tikkanen]

Anytime.

The drivers you tried to install are for two different model HP combination Wi-Fi/Bluetooth 4.0 Mini PCIe internal adapters--an Atheros one and a Broadcom one.

As I posted earlier, they would not be of any use to the USB Wi-Fi adapter you installed.