Bluetooth suddenly missed in windows 10

[EF0403]

PC: Hp Pavilion Touchsmart 23-f339 All-in-One Desktop

OS: Windows 10 Home

Version: 22H2

Experience: Windows feature experience pack: 1000.19041.1000.0

Just find that the Bluetooth suddenly lost. Cannot find Bluetooth device in device manager. 

looking for help to resolve this issue.

[Paul_Tikkanen]

Hi:

Unfortunately, there is no solution to the problem of the Bluetooth disappearing on the Ralink RT3290 Wi-Fi adapter in the newer builds of W10, which the parts list indicates your PC comes with.

HP PartSurfer

Often the Wi-Fi disappears as well, so that may come next.

You can do one of these two workarounds:

1. Install a USB Bluetooth adapter.

2. Replace the internal Wi-Fi card with one that works on W10.

Suggested replacements:

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo   HP part # 724935-001

Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi + Bluetooth 4.0 combo  HP part # 730668-001

You should be able to find either card on eBay.

Search by the HP part number not the model of the wifi card.

Below is the link to the service manual which should help you open up the PC to replace the Wi-Fi card.

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

[EF0403]

Installed Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi + Bluetooth 4.0 combo 

The adapter doesn't work. Cannot update the driver (always got "the best drivers are already installed)

 Error information:

This device cannot start (code 10)

Needs help to resolve the issue.

[Paul_Tikkanen]

These are the latest W10 Wi-Fi and Bluetooth drivers HP has for that model Wi-Fi card:

Wi-Fi:

Broadcom Wireless LAN Driver (Windows 10)

7.35.351.0

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe 

Broadcom Bluetooth Driver

12.0.1.921

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

If that doesn't resolve the problem, unfortunately I wouldn't know what the problem could be.

You will have to reinstall the Ralink card and use a USB Bluetooth adapter, or you can remove the internal Wi-Fi card and insulate the antenna wires from touching anything metal on the motherboard and they have a dual band USB Wi-Fi/Bluetooth adapter.

I use one of these on a desktop PC that would have been too much trouble to install an internal Wi-Fi card in.

USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receiver, Mini WiFi...

[EF0403]

Order Hp BCM943288HMB from Walmart.ca. It works.  The previous one is from Amazon which is the original Broadcom BCM943288HMB.