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Barbie1957
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Boot device not found

HP Recommended
Hp computer

Brand new just turned it on and I can’t find a hard disk

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Lil_Boy_Blue
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HP Recommended

Hi

In that case I would consider returning it and getting a refund/replacement IF POSSIBLE.

 

ELSE        Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


Make, Model and OS please.
SKU: if possible 
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

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